Greg Baker - Resume
SUMMARY OF QUALIFICATIONS
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I have spent many years providing management, development, and support skills for systems, applications, and network support to both internal and external clients. This support has been provided to both domestic and international clients via phone, email and onsite visits. I have provided support for both Windows and UNIX operating systems to all level of clients.

• 15 + years manager of technical personnel

• Relational Databases MSSQL, Triggers, Stored procedures

• Programming Languages C, C#,VB and JAVA Web Development: HTML, Ajax, XML, XSL Classic ASP, ASP.NET(3.5, 4.0), Linq, ActionScript • Development Environments .Net, BEA, VS2003,  
  VS2005, VS2008, VS2010 • Operating Systems Windows, Unix, and Linux

• Scripting Languages PHP, Perl, KSH, JavaScript and VBscript, ActionScript

• Networking TCP/IP LAN/WAN • Certified MCP, MCSE, MCSD, MCSA, MCDBA, Linux+, and I-Net+

 
PROFESSIONAL EXPERIENCE


• Managed a group of Systems Support Engineers providing systems and applications support for Windows and Linux servers.

• Managed a group of software engineers working resolving application, systems software issues and providing maintenance releases for existing products.

• Supervised group consisting of writers, web designers, graphics artist and technical support representative.

• Lead group of software engineers in redesign of windows based software application for utility industry

• Provide 1st Tier support to all level of clients for a proprietary windows based enterprise application. This support consisted of hardware, systems, and applications support

• Provided 2nd and 3rd Tier support to all level of clients and field engineers for Windows workstations and Unix Servers. Support was for applications, networking, and systems.

• Provided 2nd and 3rd Tier support for Microsoft live.com. Included resolving database and networking issues installing system patches and upgrades.

• Provided 3rd Tier networking and data communications support for field engineers and clients. Both national and international.

• Designed and Developed Web applications using VS2008 / VS2010, asp.net C#.

• Designed and developed MSSQL backend databases to support web applications.

• Maintained and Enhanced Web Applications using VS2005, classic asp, VB, VBSCRIPT, Java Script.

• Maintained proprietary network protocol and systems ‘C’ for DNIX (proprietary UNIX) and AT&T UNIX

• Designed and developed web based telemarketing applications using JAVA and JavaScript and BEA.

• Designed and Developed proprietary banking application in Z86 Assembler and ‘C”.

• Wrote technical specifications, design specifications, user manuals, and test manuals.

• Designed and Developed in-house tools and applications which resulted in shorter product support times and higher productivity.

• Project Manager for several domestic and international projects which were completed on-time and within budget.

• Published Author and Presenter for the IEEE Communications Society.

• Provided email, phone, and on-site support to domestic and international clients.  


EMPLOYMENT HISTORY


Itron Solutions Engineer 2010 – Present

Digital Training Systems IT Consultant 2010-present

The Backup Training Corp, CDA ID Lead Programmer Production Supervisor 2008-2010

Getronics, Liberty Lake WA Senior Software Engineer 2007-2008

West Corporation, Spokane, WA Java Programmer 2007-2007

Manpower, Spokane, WA Hardware Technician 2005-2007

Volt Corporation Software/Systems Engineer for Microsoft  2005 - 2006

Getronics, Liberty Lake, WA Support Manager 1995-2005


EDUCATION


Bachelor of Administration,

MIS Bachelor of Administration

General Studies, Computer Science

AA, Liberal Arts